Band 5 - $41.70 - $48.14 per hour (plus casual loading + super)
Casual
About Us
Located 35km to the southeast of Melbourne, Greater Dandenong City Council covers 129 square kilometres and has a population of over 169,000 people. The central activities district is Melbourne's second largest retail and commercial centre and includes large shopping complexes at Dandenong and Keysborough as well as the highly popular Dandenong Market.
Greater Dandenong City Council is the most culturally diverse locality in Australia, with residents from over 150 different birthplaces, nearly two-thirds of whom were born overseas. Key industries include manufacturing, health care and social assistance, retail trade, wholesale trade and transport.
We are a progressive organisation of exceptional character that offers a dynamic and rewarding work environment to approximately 900 employees. We recognise that our staff are vital to the delivery of excellent service to our community and the achievement of our long-term vision. We invest in the development of our people, and we strive to be a workplace that is respectful, engaged, accountable, creative and honest.
About the Role
There is an amazing opportunity to work within our Cultural and Community Hub team, managing and elevating the venue experience across all facilities, ensuring consistent and high-quality service alignment.
The Venue Duty Officer will work within our Venue Experience Team, within the Creative and Engaged City Department.
During each shift the Venue Duty Supervisor, will be required to:
· Deliver exceptional customer service, engaging a diverse audience
· Oversee all venue experience operations at a specific venue
· Support the successful execution of events, programmes, functions and exhibitions.
· Supervise and oversee staff management
· Create a positive, safe and inclusive environment for all visitors, clients, and stakeholders.
· Implement best practices for venue management, including staff training and service delivery.
About You
The successful applicant will have a passion for working with the community and will need to address the Key Selection Criteria including;
· Experience in venue management and operations, including event and function coordination, front of house activities, and customer service.
· Strong leadership and team management skills, with a demonstrated ability to train, mentor, and supervise staff to ensure high standards of service delivery.
· Proven ability to engage and connect with diverse customers, ensuring venues are welcoming, accessible, and inclusive.
· Strong problem-solving skills and attention to detail, particularly in resolving customer inquiries, complaints, and operational issues.
· Experience in overseeing safety and compliance within public venues, ensuring adherence to health and safety regulations and maintaining clean, orderly environments.
· Excellent communication and interpersonal skills, with the ability to collaborate with various stakeholders, including community groups, council representatives, and event organisers.
· Knowledge of booking systems, building management systems, and venue equipment, including audio visual and technical support during events.
· Flexibility to work outside standard hours, including evenings, weekends, and public holidays, as required to meet the needs of the venues.
· Administrative skills, including the ability to manage budgets, schedules, and resource allocation, while providing detailed reports on venue operations and visitor satisfaction.
Please ensure you address the key selection criteria outlined in the position description as part of your application.
You may be required to undertake practical testing, work preference profiling / psychometric testing, functional capacity assessment (physical) or aptitude testing.
The successful candidate will be asked to produce a clear Working with Children Check and will be asked to consent to a national police check (and where relevant an ‘international criminal history check’), subject to the operation of spent conviction laws. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits.
Benefits of working with us
Council believes in providing an environment where staff thrive, both in the work they do and in how they learn and develop as people and professionals.
Our workplace has an inclusive and diverse culture which encourages innovation and supports your work and life balance. There are plenty of opportunities to learn, develop and grow your career within our expanding and diverse organisation.
Our benefits include
· Competitive salary
· Salary sacrifice childcare (where available)
· Flexible working options supported including hybrid work
· Access to learning & development programs including study assistance
· Reward & recognition programs
· Health initiatives
· Access to our support and wellbeing programs
· A vibrant social club
For more information about our benefits, please visit our careers page: Working with Us
Council will consider flexible working arrangements for all positions. We embrace our diverse community and encourage applications from everyone including people of Aboriginal & Torres Strait Islander background, people of diverse sexual orientation and gender, people from culturally and linguistically diverse backgrounds, and people of varied age, ability, and faith. Council will give due consideration to any workplace adjustments to accommodate the needs of any prospective or existing staff member.
Council is committed to providing an inclusive and welcoming environment and promoting cultural safety and wellbeing for children with zero tolerance for child abuse and harm.
If you require any access or reasonable adjustment at any point throughout the recruitment process, then please do let us know by contacting the listed Hiring Manager – your experience truly matters to us.
To apply
To apply for this position please complete the online application form including:
· A brief cover letter
· Your resume
· Response to key selection criteria
You will be required to answer selection questions as part of the application process. The selection process also includes the requirement for reference checks
Position Description: Venue Duty Supervisor – 519.4 KB
Applications close: 5pm, Wednesday, 10 June 2026
Further information: Shiela D’Cruz, 8571 1457
