Venue Booking Officer
Band 4 $73,955 to $78,374 per annum (plus super)
Permanent Full Time
About the Role
We’re looking for a proactive and customer-focused Venue Booking Officer to
join our Cultural and Community Hubs team. In this role, you’ll provide
high-quality facility booking support, manage cultural and community venue
bookings, and deliver exceptional customer service to a diverse range of
clients.
The role involves:
· managing cultural and community facilities bookings,
· maintaining databases, handling financial operations services, and ensuring excellent customer service.
The Venue Bookings Officer supports community groups and other hirers in planning their events while working closely with the Venue Experience and Technical teams to ensure all aspects of event setup and facility maintenance are handled efficiently.
About Greater Dandenong City Council
Greater Dandenong is one of Victoria’s most culturally diverse communities and
is committed to creating a vibrant, inclusive, and sustainable city. As a
Council, we strive to deliver exceptional services and facilities that meet the
needs of our residents and visitors. Council believes in providing an
environment where staff thrive, both in the work they do and in how they learn
and develop as people and professionals.
Our workplace has an inclusive and diverse culture which encourages innovation and supports your work and life balance. There are plenty of opportunities to learn, develop and grow your career within our expanding and diverse organisation.
Our REACH Values
At Greater Dandenong City Council, our values guide everything we do:
- Respectful – We care about our community and each other.
- Engaged – We listen, collaborate, and respond.
- Accountable – We take responsibility for our actions.
- Creative – We strive for excellence and embrace innovation.
- Honest – We act with integrity and transparency.
Key Responsibilities
- Manage venue bookings and provide administrative support, including invoicing, refunds, and database maintenance.
- Liaise with hirers on booking details, setup requirements, catering, and compliance.
- Deliver outstanding customer service and foster positive relationships with community groups and stakeholders.
- Assist with financial processes, including payment reconciliation and purchasing.
- Occasionally provide support outside normal hours, including weekends.
- Ensuring compliance with venue policies and procedures
About You
The successful applicant will have a passion for working with the community and will need to address the Key Selection Criteria including.
· Relevant post-secondary qualifications (e.g. Certificate IV) in Venue Management, Community Development, Customer Service, or equivalent knowledge and skills gained through relevant experience.
· Significant experience in a small team environment, contributing to group and individual goals, using MS software and facility booking systems for administrative tasks such as financial data entry and reporting.
· Experience in a community setting delivering customer service and event support, including setup of AV, computer, or sound system equipment to meet technical requirements for civic and community facility clients.
· Flexibility to work across a variety of days and hours, including the availability for overtime or time in lieu (TIL)
· Strong interpersonal, written, and oral communication skills, with the ability to engage with diverse groups and resolve minor issues effectively.
Mandatory Requirements
- Working with Children Check and Police Check (ongoing).
- Level 2 First Aid and CPR (preferred).
- Reliable transport and ability to pass a physical functional capacity assessment.
Why Join Us?
- Be part of a team that values creativity, engagement, and community impact.
- Work in a supportive environment with opportunities for growth.
- Help deliver memorable experiences for our community.
To apply
If you’re passionate about community engagement and have the skills to deliver exceptional venue booking services, we’d love to hear from you!
· A brief cover letter
· Your resume
· Response to key selection criteria
You will be required to answer selection questions as part of the application process. The selection process also includes the requirement for reference checks
Further information: Niki Giannakis on 03 8571 1636 or Niki.Giannakis@cgd.vic.gov.au
Applications close: 5pm, Monday, 9 February 2026
