Band 4 - $75,804 - $80,333 per annum, pro-rata (plus super)
Permanent Part Time – 30 hours per week
About Us
Located 35km to the southeast of Melbourne, Greater Dandenong City Council covers 129 square kilometres and has a population of over 169,000 people. The central activities district is Melbourne's second largest retail and commercial centre and includes large shopping complexes at Dandenong and Keysborough as well as the highly popular Dandenong Market.
Greater Dandenong City Council is the most culturally diverse locality in Australia, with residents from over 150 different birthplaces, nearly two-thirds of whom were born overseas. Key industries include manufacturing, health care and social assistance, retail trade, wholesale trade and transport.
We are a progressive organisation of exceptional character that offers a dynamic and rewarding work environment to approximately 900 employees. We recognise that our staff are vital to the delivery of excellent service to our community and the achievement of our long-term vision. We invest in the development of our people, and we strive to be a workplace that is respectful, engaged, accountable, creative and honest.
About the Role
The primary purpose of this role supports ticket builds and sales across all cultural and community hubs, including The Drum Theatre. As the public face of the organisation, the Ticketing Officer role focuses on enhancing customer experiences by providing professional and efficient service. The role includes:
· Provide comprehensive ticketing services and contribute to a welcoming and inclusive service across all cultural and community hubs, ensuring patrons receive the necessary support and information for an enjoyable experience.
· Support the seamless delivery of events by delivering ticketing services across the Department, including assisting in building performances and programs in the ticketing system.
· Identify opportunities for process improvement within the ticketing and box office operations, while supporting the organisation in raising awareness of upcoming shows and events.
About You
Successful applicant will have a passion for working with the community and be able to demonstrate:
· Commitment to working within a team to deliver excellent customer service, hospitality, and box office services, functions, and events.
· Experience in all aspects of ticketing or customer data services, with a focus on direct face-to-face customer service roles.
· Proficiency in box office operations, ticketing system experience, data management, and reception environments, including various Microsoft software applications.
· Front-of-house experience in a live performance or performing arts center, including engagement with diverse audiences, will be highly regarded
· Well-developed interpersonal, problem-solving, and first-contact resolution skills.
· Competency in financial processes related to purchase transactions in a retail environment.
· Willingness to work across various locations and time slots to provide venue support services.
Please ensure you address the key selection criteria outlined in the position description as part of your application.
You may be required to undertake practical testing, work preference profiling / psychometric testing, functional capacity assessment (physical) or aptitude testing.
The successful candidate will be asked to produce a clear Working with Children Check and will be asked toconsent to a national police check (and where relevant an ‘international criminal history check’), subject to the operation of spent conviction laws. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits.
Benefits of working with us
Council believes in providing an environment where staff thrive, both in the work they do and in how they learn and develop as people and professionals.
Our workplace has an inclusive and diverse culture which encourages innovation and supports your work and life balance. There are plenty of opportunities to learn, develop and grow your career within our expanding and diverse organisation.
Our benefits include
· Competitive salary
· Salary sacrifice childcare (where available)
· Flexible working options supported including hybrid work
· Access to learning & development programs including study assistance
· Reward & recognition programs
· Health initiatives
· Access to our support and wellbeing programs
· A vibrant social club
For more information about our benefits, please visit our careers page: Working with Us
Council will consider flexible working arrangements for all positions. We embrace our diverse community and encourage applications from everyone including people of Aboriginal & Torres Strait Islander background, people of diverse sexual orientation and gender, people from culturally and linguistically diverse backgrounds, and people of varied age, ability, and faith. Council will give due consideration to any workplace adjustments to accommodate the needs of any prospective or existing staff member.
Council is commitment to providing an inclusive and welcoming environment and promoting cultural safety and wellbeing for children with zero tolerance for child abuse and harm.
To apply
To apply for this position please complete the online application form including:
· A brief cover letter
· Your resume
· Response to key selection criteria
You will be required to answer selection questions as part of the application process. The selection process also includes the requirement for reference checks
Position Description: Ticketing Officer – 429 KB
Applications close: 5pm, Wednesday, 6 August 2025
Further information: Christopher Mery, 8571 1651
