Team Leader Venue Experience Operations
$97,411-$106,181 (plus super)
Temporary Full Time (Until June 2026)
About Us
Located 35km to the southeast of Melbourne, Greater Dandenong City Council covers 129 square kilometres and has a population of over 169,000 people. The central activities district is Melbourne's second largest retail and commercial centre and includes large shopping complexes at Dandenong and Keysborough as well as the highly popular Dandenong Market.
Greater Dandenong City Council is the most culturally diverse locality in Australia, with residents from over 150 different birthplaces, nearly two-thirds of whom were born overseas. Key industries include manufacturing, health care and social assistance, retail trade, wholesale trade and transport.
We are a progressive organisation of exceptional character that offers a dynamic and rewarding work environment to approximately 900 employees. We recognise that our staff are vital to the delivery of excellent service to our community and the achievement of our long-term vision. We invest in the development of our people, and we strive to be a workplace that is respectful, engaged, accountable, creative and honest.
Are you ready to be a part of an exciting and transformative journey in the heart of one of Australia's most culturally diverse and thriving communities? Greater Dandenong City Council is an innovative and forward-thinking organisation, home to Melbourne's second-largest urban centre and a pivotal hub for manufacturing, retail and commerce in the State, Greater Dandenong boasts exceptional character and a vibrant, multicultural population that contributes to a rich cultural tapestry.
About the Role
What we are looking for:
The primary purpose of this position is to manage and oversee venue experience activities across all cultural and community facilities, ensuring alignment with Greater Dandenong's operational goals. This role focuses on achieving operational excellence by maintaining high standards for safety, customer service, and visitor satisfaction, while optimising venue performance. The position supports the Council’s community and cultural objectives by fostering a culture of continuous improvement and exceptional service delivery.
About You
To be successful in this role, you will have demonstrated knowledge and understanding
- Manage and oversee venue experience activities across all cultural and community venues, ensuring consistent service delivery and operational excellence across all venues by coordinating activities, sharing best practices, and aligning efforts with Council goals.
- Maintain accurate records of daily operations, including attendance, sales, and inventory, using data to improve visitor experiences and optimise venue hire processes.
- Coordinate scheduling, staff training, budgeting, and resource allocation, and prepare reports on visitor numbers, sales, and event outcomes.
- Apply customer-focused strategies to ensure an excellent customer experience is delivered at all times, including investigating and resolving client issues, providing recommendations for improvement.
- Cultivate relationships with key stakeholders, acting as the primary contact for venue services, ensuring effective communication and engagement, including supporting community and council functions to facilitate successful events.
- Proactively address operational challenges and develop contingency plans to maintain service continuity during unforeseen issues.
Benefits of working with us
Council believes in providing an environment where staff thrive, both in the work they do and in how they learn and develop as people and professionals.
Our workplace has an inclusive and diverse culture which encourages innovation and supports your work and life balance. There are plenty of opportunities to learn, develop and grow your career within our expanding and diverse organisation.
Our benefits include
- Competitive salary
- Salary sacrifice childcare (where available)
- Flexible working options supported including hybrid work
- Access to learning & development programs including study assistance
- Reward & recognition programs
- Health initiatives
- Access to our support and wellbeing programs
- A vibrant social club
For more information about our benefits, please visit our careers page: Working with Us
Council will consider flexible working arrangements for all positions. We embrace our diverse community and encourage applications from everyone including people of Aboriginal & Torres Strait Islander background, people of diverse sexual orientation and gender, people from culturally and linguistically diverse backgrounds, and people of varied age, ability, and faith. Council will give due consideration to any workplace adjustments to accommodate the needs of any prospective or existing staff member.
Council is commitment to providing an inclusive and welcoming environment and promoting cultural safety and wellbeing for children with zero tolerance for child abuse and harm.
To apply
Applicants must adequately meet the requirements of the role and fully address the selection criteria contained in the position description. To view a copy of this position description, please click on the link below.
Team Leader Venue Experience Operations Position Description– 607.6 KB
You may be required to undertake practical testing, work preference profiling / psychometric testing, functional capacity assessment (physical) or aptitude testing.
The successful candidate will be asked to provide a current Victorian Driver's license, produce a clear Working with Children Check, hold an ongoing Provide First Aid Certificate and will be asked to consent to a national police check (and where relevant an ‘international criminal history check’), subject to the operation of spent conviction laws. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits.
Applications close: 5pm, Tuesday 4th February 2025
Further information: Sarah Hill, 8571 5174
