Senior Venue Experience Officer
$80,382- $92,796 pa (plus super)
Permanent Full Time
About Us
Located 35km to the southeast of Melbourne, Greater Dandenong City Council covers 129 square kilometres and has a population of over 169,000 people. The central activities district is Melbourne's second largest retail and commercial centre and includes large shopping complexes at Dandenong and Keysborough as well as the highly popular Dandenong Market.
Greater Dandenong City Council is the most culturally diverse locality in Australia, with residents from over 150 different birthplaces, nearly two-thirds of whom were born overseas. Key industries include manufacturing, health care and social assistance, retail trade, wholesale trade and transport.
We are a progressive organisation of exceptional character that offers a dynamic and rewarding work environment to approximately 900 employees. We recognise that our staff are vital to the delivery of excellent service to our community and the achievement of our long-term vision. We invest in the development of our people, and we strive to be a workplace that is respectful, engaged, accountable, creative and honest.
Are you ready to be a part of an exciting and transformative journey in the heart of one of Australia's most culturally diverse and thriving communities? Greater Dandenong City Council is an innovative and forward-thinking organisation, home to Melbourne's second-largest urban centre and a pivotal hub for manufacturing, retail and commerce in the State, Greater Dandenong boasts exceptional character and a vibrant, multicultural population that contributes to a rich cultural tapestry.
About the role
There is an amazing opportunity to work within our new Cultural and Community Hub team, managing and elevating the venue experience across all facilities, ensuring consistent and high quality service alignment.
The Senior Venue Experience Officer will work within our Venue Experience Team, within the Creative and Engaged City Department.
This role is crucial for delivering exceptional customer service, engaging a diverse audience, and supporting the successful execution of events, programmes, functions, and exhibitions.
It involves overseeing venue experience operations, staff management, and ensuring operational excellence to create a positive and inclusive environment for all visitors, clients, and stakeholders.
About you
The successful applicant will have a passion for working with the community and will need to address the Key Selection Criteria including;
- Experience in venue management and operations, including event and function coordination, front of house activities, and customer service.
- Strong leadership and team management skills, with a demonstrated ability to train, mentor, and supervise staff to ensure high standards of service delivery.
- Proven ability to engage and connect with diverse customers, ensuring venues are welcoming, accessible, and inclusive.
- Strong problem solving skills and attention to detail, particularly in resolving customer inquiries, complaints, and operational issues.
- Experience in overseeing safety and compliance within public venues, ensuring adherence to health and safety regulations and maintaining clean, orderly environments.
- Excellent communication and interpersonal skills, with the ability to collaborate with various stakeholders, including community groups, council representatives, and event organisers.
- Knowledge of booking systems, building management systems, and venue equipment, including audio visual and technical support during events.
- Flexibility to work outside standard hours, including evenings, weekends, and public holidays, as required to meet the needs of the venues.
- Administrative skills, including the ability to manage budgets, schedules, and resource allocation, while providing detailed reports on venue operations and visitor satisfaction.
Benefits of working with us
Council believes in providing an environment where staff thrive, both in the work they do and in how they learn and develop as people and professionals.
Our workplace has an inclusive and diverse culture which encourages innovation and supports your work and life balance. There are plenty of opportunities to learn, develop and grow your career within our expanding and diverse organisation.
Our benefits include
- Competitive salary
- Salary sacrifice childcare (where available)
- Flexible working options supported including hybrid work
- Access to learning & development programs including study assistance
- Reward & recognition programs
- Health initiatives
- Access to our support and wellbeing programs
- A vibrant social club
For more information about our benefits, please visit our careers page: Working with Us
Council will consider flexible working arrangements for all positions. We embrace our diverse community and encourage applications from everyone including people of Aboriginal & Torres Strait Islander background, people of diverse sexual orientation and gender, people from culturally and linguistically diverse backgrounds, and people of varied age, ability, and faith. Council will give due consideration to any workplace adjustments to accommodate the needs of any prospective or existing staff member.
Council is commitment to providing an inclusive and welcoming environment and promoting cultural safety and wellbeing for children with zero tolerance for child abuse and harm.
To Apply
Applicants must adequately meet the requirements of the role and provide a resume as part of their application. To view a copy of this position description, please click on the link below.
Senior Venue Experience Officer Position Description - 160KB
You may be required to undertake practical testing, work preference profiling / psychometric testing, functional capacity assessment (physical) or aptitude testing.
The successful candidate will be asked to present a current Victorian Drivers Licence, Working with Children Check and will be asked to consent to a national police check (and where relevant an ‘international criminal history check’), subject to the operation of spent conviction laws. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits.
Further information: Haydn Murphy, 8571 1634
Applications close: 5pm, Tuesday 15th April 2025
