Senior Administration Officer - Community Amenity
$80,382-$92,796 (plus super)
Permanent Full Time
About Us
Located 35km to the southeast of Melbourne, Greater Dandenong City Council covers 129 square kilometres and has a population of over 169,000 people. The central activities district is Melbourne's second largest retail and commercial centre and includes large shopping complexes at Dandenong and Keysborough as well as the highly popular Dandenong Market.
Greater Dandenong City Council is the most culturally diverse locality in Australia, with residents from over 150 different birthplaces, nearly two-thirds of whom were born overseas. Key industries include manufacturing, health care and social assistance, retail trade, wholesale trade and transport.
We are a progressive organisation of exceptional character that offers a dynamic and rewarding work environment to approximately 900 employees. We recognise that our staff are vital to the delivery of excellent service to our community and the achievement of our long-term vision. We invest in the development of our people, and we strive to be a workplace that is respectful, engaged, accountable, creative and honest.
Are you ready to be a part of an exciting and transformative journey in the heart of one of Australia's most culturally diverse and thriving communities? Greater Dandenong City Council is an innovative and forward-thinking organisation, home to Melbourne's second-largest urban centre and a pivotal hub for manufacturing, retail and commerce in the State, Greater Dandenong boasts exceptional character and a vibrant, multicultural population that contributes to a rich cultural tapestry.
About the Role
Our Community Compliance Department plays a crucial role in ensuring that our city is safe, compliant, and well-regulated. We are currently seeking a proactive and experienced Team Leader to lead our Administration team and drive fast paced excellence within our Administrations team.
We are seeking a highly motivated Senior Administration Officer to provide daily support to the Team Leader of Administration in delivering services and support to the various teams within the Community Amenity Department, to ensure activities, systems and procedures operate in the most effective and efficient manner.
If you’re proactive, organised, and thrive working in a fast paced environment, we want to hear from you.
Key Responsibilities:
- Review, develop and implement administrative procedures and systems that streamline operations and improve service delivery.
- Coordinate and oversee the preparation and management of reports, documentation, and correspondence related to community compliance matters.
- Collaborate with other departments and stakeholders to address compliance issues and ensure alignment with council policies and regulatory requirements.
- Manage complex administrative tasks and resolve any issues or concerns raised by team members or external stakeholders.
- Assist the Manager and Team Leader as required with collection/collation of statistical information and creation of statistical reports.
This Senior Administrative position is within a leading Local Government Council and provides the opportunity to drive positive culture change and really make a positive impact for both the organisation and our community.
About You
- Extensive experience in Local Government administration or customer service.
- Strong and clear customer service skills with the ability to effectively assess customer needs and resolve disputes
- Tertiary qualifications in business management or other related discipline and / or extensive practical experience in a related field.
- The ability to manage a high workload, organise and obtain compliance with the relevant legislation and at a very fast pace.
- Well-developed communication skills and the ability to build and maintain strong and meaningful relationships with internal and external stakeholders.
Why Join Us?
City of Greater Dandenong is undergoing a dynamic transformation which includes embracing cutting-edge technology and innovation solutions to enhance community services. Working with us means being part of a forward – thinking team where you will use your skills to directly impact the lives of residents.
- Working within a culture that promotes a healthy work-life balance and flexible working arrangements, wellbeing programs, Employee Assistance Program (EAP), Salary sacrificing and Monthly RDO’s
- Enjoy a supportive and inclusive work environment with opportunities for professional growth and development.
- A supportive and friendly workplace culture that values diversity, collaboration and continuous improvement.
Benefits of working with us
Council believes in providing an environment where staff thrive, both in the work they do and in how they learn and develop as people and professionals.
Our workplace has an inclusive and diverse culture which encourages innovation and supports your work and life balance. There are plenty of opportunities to learn, develop and grow your career within our expanding and diverse organisation.
Our benefits include
- Competitive salary
- Salary sacrifice childcare (where available)
- Flexible working options supported including hybrid work
- Access to learning & development programs including study assistance
- Reward & recognition programs
- Health initiatives
- Access to our support and wellbeing programs
- A vibrant social club
For more information about our benefits, please visit our careers page: Working with Us
Council will consider flexible working arrangements for all positions. We embrace our diverse community and encourage applications from everyone including people of Aboriginal & Torres Strait Islander background, people of diverse sexual orientation and gender, people from culturally and linguistically diverse backgrounds, and people of varied age, ability, and faith. Council will give due consideration to any workplace adjustments to accommodate the needs of any prospective or existing staff member.
Council is commitment to providing an inclusive and welcoming environment and promoting cultural safety and wellbeing for children with zero tolerance for child abuse and harm.
To apply
Applicants must adequately meet the requirements of the role contained in the position description. To view a copy of this position description, please click on the link below.
Senior Administration Officer - Community Amenity Position Description– 607.6 KB
You may be required to undertake practical testing, work preference profiling / psychometric testing, functional capacity assessment (physical) or aptitude testing.
The successful candidate will be asked to produce a clear Working with Children Check and will be asked to consent to a national police check (and where relevant an ‘international criminal history check’), subject to the operation of spent conviction laws. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits.
Applications close: 5pm, Tuesday 11th February 2025
Further information: Karen Smith, 8571 5161, karen.smith@cgd.vic.gov.au
