Salary: Band 6 $99,846 - $108,835 per annum (plus super)
Temporary Full Time (2 Years)
About Us
Located 35km to the southeast of Melbourne, Greater Dandenong City Council covers 129 square kilometres and has a population of over 169,000 people. The central activities district is Melbourne's second largest retail and commercial centre and includes large shopping complexes at Dandenong and Keysborough as well as the highly popular Dandenong Market.
Greater Dandenong City Council is the most culturally diverse locality in Australia, with residents from over 150 different birthplaces, nearly two-thirds of whom were born overseas. Key industries include manufacturing, health care and social assistance, retail trade, wholesale trade and transport.
We are a progressive organisation of exceptional character that offers a dynamic and rewarding work environment to approximately 900 employees. We recognise that our staff are vital to the delivery of excellent service to our community and the achievement of our long-term vision. We invest in the development of our people, and we strive to be a workplace that is respectful, engaged, accountable, creative and honest.
About the role
What we are looking for:
This role is to support Council’s computer network and server infrastructure to ensure availability, security, reliability and integrity, act as the administrator of Council’s Remote Access systems and provide specialist advice in relation to IT related initiatives and guidance to Council staff with new technologies to improve quality and cost-effectiveness of Council’s IT services.
A key focus of the role is strengthening Council’s cyber security posture through the implementation of security controls, effective patch management practices, and contributing to the development and review of ICT policies, standards and procedures.
About you
To be successful in this role, you will have demonstrated knowledge and understanding of the following:
Key Responsibilities
· Degree or Diploma Industry recognised qualification in Information Technology and/or workplace training, e.g. MCP, MCSE, VCA, VCP with some relevant work experience, preferably demonstrating an understanding of installing, upgrading or maintaining storage infrastructure, UPS, physical servers, Aruba Wi-Fi Networks, HP Network switches
· Demonstrated understanding of and experience in supporting a complex local and wide area network environment, including ability to liaise with and engage various stakeholders to resolve specialist IT matters/issues/problems
· Demonstrated knowledge of Microsoft Backend programs including Windows Server, IIS, Microsoft Exchange, Microsoft EntraID and basic SQL functions
· Demonstrated understanding of Remote Access systems including Citrix, VPN etc,
· Demonstrated knowledge of a wide range of Internet technologies
· Demonstrated understanding of security issues of complex networks
· Demonstrated understanding of virtual machine deployment, installing virtualisation software on a host server and virtual/host server resource management
· Demonstrated understanding of disk to disk backup and storage principles
· Demonstrated understanding of Microsoft and Ancillary patch management
Please ensure you address the key selection criteria outlined in the position description as part of your application.
The successful candidate will be asked to produce a clear Working with Children Check and will be asked to consent to a national police check (and where relevant an ‘international criminal history check’), subject to the operation of spent conviction laws. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits.
Benefits of working with us
Council believes in providing an environment where staff thrive, both in the work they do and in how they learn and develop as people and professionals.
Our workplace has an inclusive and diverse culture which encourages innovation and supports your work and life balance. There are plenty of opportunities to learn, develop and grow your career within our expanding and diverse organisation.
Our benefits include
· Competitive salary
· Salary sacrifice childcare (where available)
· Flexible working options supported including hybrid work
· Access to learning & development programs including study assistance
· Reward & recognition programs
· Health initiatives
· Access to our support and wellbeing programs
· A vibrant social club
For more information about our benefits, please visit our careers page: Working with Us
Council will consider flexible working arrangements for all positions. We embrace our diverse community and encourage applications from everyone including people of Aboriginal & Torres Strait Islander background, people of diverse sexual orientation and gender, people from culturally and linguistically diverse backgrounds, and people of varied age, ability, and faith. Council will give due consideration to any workplace adjustments to accommodate the needs of any prospective or existing staff member.
Council is committed to providing an inclusive and welcoming environment and promoting cultural safety and wellbeing for children with zero tolerance for child abuse and harm.
If you require any access or reasonable adjustment at any point throughout the recruitment process, then please do let us know by contacting the listed Hiring Manager – your experience truly matters to us.
To apply
To apply for this position please complete the online application form including:
· A brief cover letter
· Your resume
· Response to key selection criteria
You will be required to answer selection questions as part of the application process. The selection process also includes the requirement for reference checks
Position Description: Network Support Officer - 522.7KB
Closing Date: 5.00pm, Wednesday 25 March 2026
Additional Information: Jason Williams, 8571 5371
