Library Services Officer (Branch Support)
Band 5 Salary range $82,392 - $95,116 pa (plus super)
Permanent Full Time (includes rostered evening and weekend shifts)
About the role
The Library Services Officer (Branch Support) works within the Creative and Engaged City Department and will be based at Dandenong Library. They will also work closely with the library teams who are based at the Springvale Community Hub and Keysborough Community Hub.
Your primary purpose in this position is to:
· Support and assist the community to access and use Library services and resources
· Ensure efficient and patron centred branch operations, workflows and procedures
· Contribute to the delivery of excellent service through Greater Dandenong’s Library Services
About you
To be successful in this role, you will have demonstrated knowledge and understanding to lead and supervise staff in a dynamic library environment. You will be self-motivated to manage your time and organise your work to achieve set objectives in a team setting. You will be able to communicate with a diverse range of people and escalate or refer matters to appropriate staff, particularly facility maintenance requests. You will maintain and safe and well-presented library space and provide excellent customer service. You will be able to provide training and induct staff in branch processes and procedures. Abackground in library services and understanding of library trends is desirable.
Please ensure you address the key selection criteria outlined in the position description as part of your application.
You may be required to undertake practical testing, work preference profiling / psychometric testing, functional capacity assessment (physical) or aptitude testing.
The successful candidate will be asked to produce a clear Working with Children Check and will be asked to consent to a national police check (and where relevant an ‘international criminal history check’), subject to the operation of spent conviction laws. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits.
Benefits of working with us
Council believes in providing an environment where staff thrive, both in the work they do and in how they learn and develop as people and professionals.
Our workplace has an inclusive and diverse culture which encourages innovation and supports your work and life balance. There are plenty of opportunities to learn, develop and grow your career within our expanding and diverse organisation.
To apply
To apply for this position please complete the online application form, including your resume and a very brief cover letter. You will be required to answer selection questions as part of the application process. The selection process also includes the requirement for reference checks.
Position Description: Library Services Officer (Branch Support)-429.6KB
Applications close: 5pm, Monday 10 February 2026
Further information: Monique Godbehere, 8571 5244
