Band 5 - $82,392 - $95,116 per annum (plus super)
Temporary Part Time (3 days per week) until May 2029
About Us
Located 35km to the southeast of Melbourne, Greater Dandenong City Council covers 129 square kilometres and has a population of over 169,000 people. The central activities district is Melbourne's second largest retail and commercial centre and includes large shopping complexes at Dandenong and Keysborough as well as the highly popular Dandenong Market.
Greater Dandenong City Council is the most culturally diverse locality in Australia, with residents from over 150 different birthplaces, nearly two-thirds of whom were born overseas. Key industries include manufacturing, health care and social assistance, retail trade, wholesale trade and transport.
We are a progressive organisation of exceptional character that offers a dynamic and rewarding work environment to approximately 900 employees. We recognise that our staff are vital to the delivery of excellent service to our community and the achievement of our long-term vision. We invest in the development of our people, and we strive to be a workplace that is respectful, engaged, accountable, creative and honest.
About the role
The City of Greater Dandenong is seeking a committed and community focused professional to join the Dandenong Pathway to Employment Hub as an Employment Hub Pathways Officer. This frontline role plays a critical part in delivering an inclusive, welcoming and effective employment pathway service for local jobseekers, particularly those facing complex or systemic barriers to employment.
As the Employment Hub Pathways Officer, you will be the first point of contact for people accessing the Employment Hub. You will provide high‑quality customer service, conduct structured employment pathway assessments, and connect clients with appropriate employment, training and support services. Working closely with the Employment Hub Lead and service partners, you will support the day‑to‑day operation of the Hub and contribute to positive employment outcomes for the Greater Dandenong community.
Key responsibilities include:
- Providing welcoming, professional and culturally safe frontline customer service to Hub participants.
- Conducting structured assessments to identify client needs, barriers and readiness for employment.
- Developing clear pathway plans and connecting clients to appropriate services, training and supports.
- Acting as a navigation and referral service (not case management or job placement).
- Supporting the daily operations of the Employment Hub, including appointments, walk‑ins and coordination with service providers.
- Maintaining accurate client records and supporting data collection and reporting.
- Building effective working relationships with employment services, training providers and community organisations.
- Providing operational and administrative support to the Employment Hub Lead.
About you
Are you passionate about supporting people to navigate employment pathways and overcome barriers to work?
You enjoy working directly with people and are motivated by helping individuals progress toward employment or education goals. You are organised, approachable, and confident engaging with people from diverse backgrounds. You bring strong interpersonal skills, sound judgement, and the ability to adapt in a busy, community‑facing environment.
You will have:
- Minimum 2 years’ experience in a client‑facing role within employment, community or support services.
- Demonstrated ability to assess individual needs and guide clients through pathways and referrals.
- Experience working with culturally and linguistically diverse communities and/or people facing employment barriers.
- Knowledge of local employment, training and support services (or ability to quickly build this knowledge).
- Well‑developed verbal and written communication skills.
- Confidence using client management systems and maintaining accurate records.
- Strong time‑management skills and the ability to prioritise competing demands.
Desirable:
- Multilingual skills relevant to local communities.
- Experience in place‑based or partnership‑driven initiatives.
- Qualifications in Community Services, Employment Services or a related field.
This role may require occasional work outside standard business hours, including some late evenings and weekends per month. Relevant allowances will apply.
Please ensure you address the key selection criteria outlined in the position description as part of your application.
You may be required to undertake practical testing, work preference profiling / psychometric testing, functional capacity assessment (physical) or aptitude testing.
The successful candidate will be asked to produce a clear Working with Children Check and will be asked to consent to a national police check (and where relevant an ‘international criminal history check’), subject to the operation of spent conviction laws. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits.
Benefits of working with us
Council believes in providing an environment where staff thrive, both in the work they do and in how they learn and develop as people and professionals.
Our workplace has an inclusive and diverse culture which encourages innovation and supports your work and life balance. There are plenty of opportunities to learn, develop and grow your career within our expanding and diverse organisation.
Our benefits include
- Competitive salary
- Salary sacrifice childcare (where available)
- Access to learning & development programs including study assistance
- Reward & recognition programs
- Health initiatives
- Access to our support and wellbeing programs
For more information about our benefits, please visit our careers page: Working with Us
Council will consider flexible working arrangements for all positions. We embrace our diverse community and encourage applications from everyone including people of Aboriginal & Torres Strait Islander background, people of diverse sexual orientation and gender, people from culturally and linguistically diverse backgrounds, and people of varied age, ability, and faith. Council will give due consideration to any workplace adjustments to accommodate the needs of any prospective or existing staff member.
Council is committed to providing an inclusive and welcoming environment and promoting cultural safety and wellbeing for children with zero tolerance for child abuse and harm.
If you require any access or reasonable adjustment at any point throughout the recruitment process, then please do let us know by contacting the listed Hiring Manager - your experience truly matters to us.
To apply
To apply for this position please complete the online application form including:
- A brief cover letter
- Your resume
- Response to key selection criteria
You will be required to answer selection questions as part of the application process. The selection process also includes the requirement for reference checks
Position Description:Employment Hub Pathways Officer – 584.1KB
Applications close: 5pm, Friday, 24 April 2026
Further information: Nyaguay Muon, 8571 5065
