Band 4: $ 75,804 - $ 80,333 pro-rata (plus superannuation)
Permanent Part-Time
- Located at Dandenong Civic Centre, Springvale Community Hub & Parkmore Shopping Centre; some WFH opportunity (once fully trained)
- Part Time (minimum 3 days per week)
- Applicants must have availability across five days per week. Increases beyond three days will be rostered in line with business needs.
About Us
Located 35km to the southeast of Melbourne, Greater Dandenong City Council covers 129 square kilometres and has a population of over 169,000 people. The central activities district is Melbourne's second largest retail and commercial centre and includes large shopping complexes at Dandenong and Keysborough as well as the highly popular Dandenong Market.
Greater Dandenong City Council is the most culturally diverse locality in Australia, with residents from over 150 different birthplaces, nearly two-thirds of whom were born overseas. Key industries include manufacturing, health care and social assistance, retail trade, wholesale trade and transport.
We are a progressive organisation of exceptional character that offers a dynamic and rewarding work environment to approximately 900 employees. We recognise that our staff are vital to the delivery of excellent service to our community and the achievement of our long-term vision. We invest in the development of our people, and we strive to be a workplace that is respectful, engaged, accountable, creative and honest.
About the Role
Are you a communication superstar with exceptional interpersonal skills?
Do you have a strong sense of community and a genuine commitment to supporting customers from diverse backgrounds?
Greater Dandenong City Council is seeking a motivated and customer‑focused professional to join our Customer Service team on a part‑time basis. As a first point of contact, you will play a critical role in supporting customers across all service channels, including telephone, face‑to‑face and online interactions.
Greater Dandenong is one of Victoria’s most culturally and linguistically diverse municipalities. Success in this role requires outstanding verbal and written communication skills, the ability to explain information clearly and patiently, and a high level of empathy when assisting customers with varying needs and levels of understanding.
We are seeking a flexible, energetic and detail‑oriented individual who is committed to delivering consistently high‑quality customer service to our diverse community.
About you
To be successful in this role, you will have demonstrated knowledge and understanding of the following:
Key Requirements:
- Enthusiasm, flexibility, and a confident manner
- Patience, empathy, and the ability to meaningfully engage with customers from diverse backgrounds
- Strong understanding of customer service principles and concepts
- Ability to learn quickly and think on your feet
- Strong attention to detail and problem-solving skills
- Highly developed verbal and written communication skills including the ability to explain complex information in plain language that is easily understood by customers
- Fluency in a second language relevant to the community of Greater Dandenong is highly regarded
- Driver’s license is not required, but the ability to attend various worksites at short notice is necessary
The successful candidate will be asked to produce a clear Working with Children Check and will be asked toconsent to a national police check (and where relevant an ‘international criminal history check’), subject to the operation of spent conviction laws. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits.
Benefits of working with us
Council believes in providing an environment where staff thrive, both in the work they do and in how they learn and develop as people and professionals.
Our workplace has an inclusive and diverse culture which encourages innovation and supports your work and life balance. There are plenty of opportunities to learn, develop and grow your career within our expanding and diverse organisation.
Our benefits include
· Competitive salary
· Salary sacrifice childcare (where available)
· Flexible working options supported including hybrid work
· Access to learning & development programs including study assistance
· Reward & recognition programs
· Health initiatives
· Access to our support and wellbeing programs
· A vibrant social club
For more information about our benefits, please visit our careers page: Working with Us
Council will consider flexible working arrangements for all positions. We embrace our diverse community and encourage applications from everyone including people of Aboriginal & Torres Strait Islander background, people of diverse sexual orientation and gender, people from culturally and linguistically diverse backgrounds, and people of varied age, ability, and faith. Council will give due consideration to any workplace adjustments to accommodate the needs of any prospective or existing staff member.
Council is committed to providing an inclusive and welcoming environment and promoting cultural safety and wellbeing for children with zero tolerance for child abuse and harm.
If you require any access or reasonable adjustment at any point throughout the recruitment process, then please do let us know by contacting the listed Hiring Manager – your experience truly matters to us.
To apply
To apply for this position please complete the online application form including:
· A brief cover letter
· Your resume
You will be required to answer selection questions as part of the application process. The selection process also includes the requirement for reference checks
Customer Experience Officer Position Description - 522.4KB
Applications close: 5pm, Tuesday 24 March 2026
Further information: Vanessa Duncan, 8571 1547.
