Band 5 - $82,392.49 - $95,116.22 per annum (plus super)
Temporary Full Time (4th May 2026 – 13th November 2026)
About Us
Located 35km to the southeast of Melbourne, Greater Dandenong City Council covers 129 square kilometres and has a population of over 169,000 people. The central activities district is Melbourne's second largest retail and commercial centre and includes large shopping complexes at Dandenong and Keysborough as well as the highly popular Dandenong Market.
Greater Dandenong City Council is the most culturally diverse locality in Australia, with residents from over 150 different birthplaces, nearly two-thirds of whom were born overseas. Key industries include manufacturing, health care and social assistance, retail trade, wholesale trade and transport.
We are a progressive organisation of exceptional character that offers a dynamic and rewarding work environment to approximately 900 employees. We recognise that our staff are vital to the delivery of excellent service to our community and the achievement of our long-term vision. We invest in the development of our people, and we strive to be a workplace that is respectful, engaged, accountable, creative and honest.
About the role
The Family Day Care Business Support Officer is responsible for:
- Providing daily administrative and business support to the Team Leader Family Day Care and Field officers, including diary and email management, meeting coordination and correspondence preparation.
- Coordinating financial processes such as invoice processing, childcare subsidy calculations, educator payments and acquittal reporting.
- Maintaining accurate service records using Harmony and the Child Care Management System (CCMS), including data entry, reporting and system administration.
- Delivering quality customer service to educators, families and internal stakeholders.
- Supporting department-wide business functions and contributing to continuous improvement initiatives.
- Ensuring compliance with legislative, funding and policy requirements.
- Assisting with preparation of reports, briefing notes and project-related documentation.
About you
We
are seeking an applicant who demonstrates:
- Strong administrative capability with excellent attention to detail.
- Ability to manage competing priorities and meet deadlines.
- High-level written and verbal communication skills.
- Sound knowledge of (or ability to rapidly learn) CCMS, Harmony and related systems.
- Commitment to delivering high-quality customer service.
- Ability to interpret and apply government childcare funding requirements.
- Strong problem-solving and organisational skills.
Please ensure you address the key selection criteria outlined in the position description as part of your application.
The successful candidate will be asked to produce a clear Working with Children Check and will be asked to consent to a national police check (and where relevant an ‘international criminal history check’), subject to the operation of spent conviction laws. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits.
Benefits of working with us
Council believes in providing an environment where staff thrive, both in the work they do and in how they learn and develop as people and professionals.
Our workplace has an inclusive and diverse culture which encourages innovation and supports your work and life balance. There are plenty of opportunities to learn, develop and grow your career within our expanding and diverse organisation.
Our benefits include
· Competitive salary
· Salary sacrifice childcare (where available)
· Flexible working options supported including hybrid work
· Access to learning & development programs including study assistance
· Reward & recognition programs
· Health initiatives
· Access to our support and wellbeing programs
· A vibrant social club
For more information about our benefits, please visit our careers page: Working with Us
Council will consider flexible working arrangements for all positions. We embrace our diverse community and encourage applications from everyone including people of Aboriginal & Torres Strait Islander background, people of diverse sexual orientation and gender, people from culturally and linguistically diverse backgrounds, and people of varied age, ability, and faith. Council will give due consideration to any workplace adjustments to accommodate the needs of any prospective or existing staff member.
Council is committed to providing an inclusive and welcoming environment and promoting cultural safety and wellbeing for children with zero tolerance for child abuse and harm.
If you require any access or reasonable adjustment at any point throughout the recruitment process, then please do let us know by contacting the listed Hiring Manager – your experience truly matters to us.
To apply
To apply for this position please complete the online application form including:
· A brief cover letter
· Your resume
· Response to key selection criteria
You will be required to answer selection questions as part of the application process. The selection process also includes the requirement for reference checks
Position Description: Business Support Officer - Family Day Care – 324KB
Applications close: 5pm, Monday, 27 April 2026
Further information: Brit Ellis, 8571 1822
