Band 7 - $112,119 – $125,458 per annum (plus super)
Temporary Full Time (12 months with possible extension)
About Us
Located 35km to the southeast of Melbourne, Greater Dandenong City Council covers 129 square kilometres and has a population of over 169,000 people. The central activities district is Melbourne's second largest retail and commercial centre and includes large shopping complexes at Dandenong and Keysborough as well as the highly popular Dandenong Market.
Greater Dandenong City Council is the most culturally diverse locality in Australia, with residents from over 150 different birthplaces, nearly two-thirds of whom were born overseas. Key industries include manufacturing, health care and social assistance, retail trade, wholesale trade and transport.
We are a progressive organisation of exceptional character that offers a dynamic and rewarding work environment to approximately 900 employees. We recognise that our staff are vital to the delivery of excellent service to our community and the achievement of our long-term vision. We invest in the development of our people, and we strive to be a workplace that is respectful, engaged, accountable, creative and honest.
About the role
We are seeking an experienced and motivated Business Analyst to join our Digital Technology team on a 12-month contract.
This role is a key contributor to improving how Council operates by developing a deep understanding of current business processes and identifying opportunities to enhance productivity, efficiency and service outcomes.
You will work closely with business units across the organisation to map and analyse current processes, identify inefficiencies and risks, and support the design of improved ways of working. A strong focus of the role is ensuring processes are simplified, standardised and aligned to best practice, making future system upgrades easier, faster and lower risk.
The primary objectives of the role include:
- Leading current-state process mapping and analysis across multiple business areas
- Identifying opportunities for process optimisation, standardisation and productivity improvement
- Facilitating workshops and engagement with stakeholders to redesign and improve processes
- Providing evidence-based recommendations to support decision making
- Documenting business processes, requirements and improvement opportunities to a high standard
- Supporting a continuous improvement culture across the organisation
- Ensuring processes are aligned to standard system capabilities, reducing the need for customisation in the future
About you
To be successful in this role, you will have demonstrated knowledge and experience in:
- Business analysis with a strong focus on process mapping, standardisation and continuous improvement
- Capturing and documenting end-to-end current and future state processes, including systems and data flows
- Using Nintex Process Manager (Promapp) to develop, maintain and publish clear, consistent process documentation
- Facilitating workshops and working collaboratively with stakeholders across diverse business areas
- Identifying inefficiencies and delivering practical, achievable process improvements aligned to best practice
- Translating complex business needs into clear, structured documentation and actionable recommendations
- Strong analytical, problem-solving and organisational skills
- Excellent communication skills, both written and verbal
Experience working within local government or complex organisations, and an understanding of system capability vs customisation, will be highly regarded.
Please ensure you address the key selection criteria outlined in the position description as part of your application.
You may be required to undertake practical testing, work preference profiling / psychometric testing, functional capacity assessment (physical) or aptitude testing.
The successful candidate will be asked to produce a clear Working with Children Check and will be asked to consent to a national police check (and where relevant an ‘international criminal history check’), subject to the operation of spent conviction laws. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits.
Benefits of working with us
Council believes in providing an environment where staff thrive, both in the work they do and in how they learn and develop as people and professionals.
Our workplace has an inclusive and diverse culture which encourages innovation and supports your work and life balance. There are plenty of opportunities to learn, develop and grow your career within our expanding and diverse organisation.
Our benefits include
· Competitive salary
· Salary sacrifice childcare (where available)
· Flexible working options supported including hybrid work
· Access to learning & development programs including study assistance
· Reward & recognition programs
· Health initiatives
· Access to our support and wellbeing programs
· A vibrant social club
For more information about our benefits, please visit our careers page: Working with Us
Council will consider flexible working arrangements for all positions. We embrace our diverse community and encourage applications from everyone including people of Aboriginal & Torres Strait Islander background, people of diverse sexual orientation and gender, people from culturally and linguistically diverse backgrounds, and people of varied age, ability, and faith. Council will give due consideration to any workplace adjustments to accommodate the needs of any prospective or existing staff member.
Council is committed to providing an inclusive and welcoming environment and promoting cultural safety and wellbeing for children with zero tolerance for child abuse and harm.
If you require any access or reasonable adjustment at any point throughout the recruitment process, then please do let us know by contacting the listed Hiring Manager – your experience truly matters to us.
To apply
To apply for this position please complete the online application form including:
· A brief cover letter
· Your resume
· Response to key selection criteria
You will be required to answer selection questions as part of the application process. The selection process also includes the requirement for reference checks
To apply
To apply for this position please complete the online application form including:
· A brief cover letter
· Your resume
· Response to key selection criteria
You will be required to answer selection questions as part of the application process. The selection process also includes the requirement for reference checks.
Position Description: Business Analyst – SpecialProjects – 362.1 KB
Applications close: 5pm, Wednesday, 24 June 2026
Further Information: Kate Harris, 8571 1573
