Band 4 - $75,804 - $80,333 per annum (plus super)
Temporary Full Time (until June 2027)
About Us
Located 35km to the southeast of Melbourne, Greater Dandenong City Council covers 129 square kilometres and has a population of over 169,000 people. The central activities district is Melbourne's second largest retail and commercial centre and includes large shopping complexes at Dandenong and Keysborough as well as the highly popular Dandenong Market.
Greater Dandenong City Council is the most culturally diverse locality in Australia, with residents from over 150 different birthplaces, nearly two-thirds of whom were born overseas. Key industries include manufacturing, health care and social assistance, retail trade, wholesale trade and transport.
We are a progressive organisation of exceptional character that offers a dynamic and rewarding work environment to approximately 900 employees. We recognise that our staff are vital to the delivery of excellent service to our community and the achievement of our long-term vision. We invest in the development of our people, and we strive to be a workplace that is respectful, engaged, accountable, creative and honest.
About the Role
The Community Compliance Team is seeking a capable and organised Administration Officer to join our team. This role is ideal for someone who enjoys providing high‑quality administrative support, keeping systems and processes running smoothly, and being a reliable point of contact for staff and the community. If you take pride in accuracy, teamwork and delivering great customer service in a fast‑paced regulatory environment, we’d love to hear from you.
Working closely with the Coordinators, Team Leaders and field officers, the position ensures administrative systems, databases and registers are accurately maintained and that reporting, correspondence and permit processing are completed in a timely and efficient manner. The role is a key contact point for customer enquiries, complaints and requiring sound judgement, attention to detail and a compassionate, solutions‑focused approach.
Key Responsibilities
- Provide high‑quality administrative support to the Community Compliance & Amenity team, including team leader, coordinators and field officers
- Process and manage permits, registrations across animal management, local laws, fire prevention and parking services
- Maintain accurate records, registers and databases (including Objective) to support reporting, compliance and decision‑making
- Receive, triage and respond to complex customer enquiries with professionalism and empathy Allocate customer requests to officers and monitor progress to ensure timely resolution
- Assist with data collection, statistical reporting and income monitoring
- Support continuous improvement of administrative systems and processes to enhance service delivery
- Work collaboratively within a diverse team to deliver responsive, customer‑focused services to the community
About you
To be successful in this role, you will have demonstrated knowledge and understanding of the following:
- Demonstrated experience providing high‑quality administrative support in a busy, customer‑focused environment
- Strong organisational skills with the ability to manage competing priorities and meet deadlines with a high level of accuracy
- Well‑developed customer service skills, including the ability to respond to complex enquiries and sensitive matters with professionalism and empathy
- Proven attention to detail and experience maintaining accurate records, registers and databases
- Confidence using Microsoft Office applications and business systems to support reporting, correspondence and data management
- The ability to work collaboratively as part of a team while also using initiative and sound judgement within established procedures
- An understanding of, or willingness to learn, regulatory and compliance‑based services within a local government setting
- A commitment to Council’s REACH values and delivering respectful, accountable and responsive service to a diverse community
Please ensure you address the key selection criteria outlined in the position description as part of your application.
You may be required to undertake practical testing, work preference profiling / psychometric testing, functional capacity assessment (physical) or aptitude testing.
The successful candidate will be asked to produce a clear Working with Children Check and will be asked to consent to a national police check (and where relevant an ‘international criminal history check’), subject to the operation of spent conviction laws. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits.
Benefits of working with us
Council believes in providing an environment where staff thrive, both in the work they do and in how they learn and develop as people and professionals.
Our workplace has an inclusive and diverse culture which encourages innovation and supports your work and life balance. There are plenty of opportunities to learn, develop and grow your career within our expanding and diverse organisation.
Our benefits include
- Competitive salary
- Salary sacrifice childcare (where available)
- Flexible working options supported including hybrid work
- Access to learning & development programs including study assistance
- Reward & recognition programs
- Health initiatives
- Access to our support and wellbeing programs
- A vibrant social club
For more information about our benefits, please visit our careers page: Working with Us
Council will consider flexible working arrangements for all positions. We embrace our diverse community and encourage applications from everyone including people of Aboriginal & Torres Strait Islander background, people of diverse sexual orientation and gender, people from culturally and linguistically diverse backgrounds, and people of varied age, ability, and faith. Council will give due consideration to any workplace adjustments to accommodate the needs of any prospective or existing staff member.
Council is committed to providing an inclusive and welcoming environment and promoting cultural safety and wellbeing for children with zero tolerance for child abuse and harm.
If you require any access or reasonable adjustment at any point throughout the recruitment process, then please do let us know by contacting the listed Hiring Manager – your experience truly matters to us.
To apply
To apply for this position please complete the online application form including:
- A brief cover letter
- Your resume
- Response to key selection criteria
You will be required to answer selection questions as part of the application process. The selection process also includes the requirement for reference checks
Position Description: Community Amenity Administration Officer - 436KB
Applications close: 5pm, Wednesday, 15 April 2026
Further information: Mel White, 8571 1586
